Transcript of Bill Gates and Warren Buffett pick up a shift at Dairy Queen
Bill Gates
0:13Here we are.0:14Hello.0:15Ready to go.0:16Ready to work.0:18We've got the wrong name tags on.0:19This is just a sample of our competence.0:22If you think this is bad, wait until we really
get into action.0:25Yeah, just fill it up to the…0:27Whoa, whoa.0:28Well keep it going you got to get two balls on there.0:30Well I'll see if I can do better.0:36Oh my god.0:37See, I'm very generous.0:39Look it, they're going to order from you for
now on, not from me.0:41Who had the bad luck to draw me?0:45If you want anything later on, it's on me.0:49The cone is okay.0:54You guys want to learn how to help customers?0:57You bet.0:58I would love a vanilla cone.1:00A vanilla cone.1:01Is that all you want today?1:03That'll do it.1:04That'll be..1:05Let's upsell her.1:09You didn't do anything wrong, it's just taking
some time.1:11So that bar set us a little bit slower.1:14I'm a slow customer.1:17Have you been to Dairy Queen before?1:18You want a dip or not dip?1:20Can I have a triple chocolate brownie?1:22That is really one of our best items.1:24In fact, if you don't eat it, we will.1:27All right, what else?1:28I'm going to keep it simple and go banana
split, please.1:30Okay, that's..1:31A double banana split?1:32Yes, sir.1:33You're a real man.1:34All right, what would you like?1:36I want an Oreo Blizzard.1:38Small.1:39Oh, that's one of our most popular.1:41What else can we do?1:42I want a medium Reese's Blizzard.1:45That's very popular.1:46Is it?1:47Absolutely.1:48I like that peanut butter.1:50Extra peanut butter for him.1:54Okay, so the three most important things about
training somebody new.1:57Number one is definitely patience.1:58I'll put the hand out for the money and Bill
can do this high tech stuff.2:02You still got to ask her what she wants for
her dipping sauce.2:05Oh, you dip chicken, too?2:07Wow, you guys dip a lot of stuff around here.2:09Number two: Make sure you smile, so they smile.2:12You know, kind of pass the smiles along.2:14We got it.2:15Smile.2:16Three: Have a good time and treat a customer
like they're somebody that's in your own home.2:20Whoa!2:22You get two free ones for that.2:24 2:25 2:27Oh wow!2:28I like that. Thank you.2:30Much better the way I did it. I might add you did better than we did.2:33How long ago did you buy Dairy Queen2:34and what was it that made it look good?2:36I've known Dairy Queen all my life.2:38Dairy Queen actually started in the 1930s
and…2:41Wow.2:42Couple guys worked up soft ice cream2:44and when they were contemplating selling,2:47he actually thought of Berkshire.2:49Who better than some guy that loves the product,2:53and we made a deal and we lived happily ever
after.3:01So how did Bill and Warren do today?3:02Could have done better.3:04Bill was good on the menu board.3:06Warren was good at taking credit.3:09But all around, they did all right.3:11I'd hire them.3:12Hi, welcome to Dairy Queen. Can I take your order?3:16I'll have a small Oreo Blizzard.3:19That'll be $3.23.3:21Can you pull forward to the next window?3:26Okay.3:27Oh wow.3:27That is for you.3:28Good job on this one.3:30Love to have you here.3:31Thank you.3:32See you.
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